Last updated: 1 October 2026
Casa de Vinos Pty Ltd (ABN 78 075 570 669) ("we", "us") respects your privacy. This policy explains how we collect, use, store and disclose your personal information when you shop with us online, in store or as a wholesale customer, in line with the Australian Privacy Principles.
What we collect
- Contact details: name, email address, phone number.
- Delivery and billing addresses.
- Account details, order history and the products you buy.
- Confirmation that you are over 18, as required to sell alcohol.
- Your email preferences and how you interact with our emails.
- Information about how you use our website (see Cookies and tracking below).
- For wholesale customers: business name, ABN and account contacts.
Card and PayPal payments are processed by our payment providers.
How we collect it
Mostly directly from you: when you place an order, create an account, subscribe to our newsletter, contact us or visit our store. We also collect website usage information automatically through cookies and similar technologies.
Why we use it
- To process, deliver and support your orders.
- To meet our legal obligations, including responsible service of alcohol.
- To manage your account and respond to your enquiries.
- To send you newsletters and offers, if you have subscribed.
- To understand how our website is used and to measure and improve our advertising.
Direct marketing
We only send marketing emails to people who have subscribed or bought from us. You can unsubscribe at any time using the link in every email, or by contacting us.
Who we share it with
We share information only as needed to run our business, with service providers such as our ecommerce platform, payment providers, delivery and courier companies, email service, and analytics and advertising platforms (Google and Meta). We do not sell your personal information.
Overseas disclosure
Some of these providers store or process information outside Australia, including in the United States.
Cookies and tracking
Our website uses cookies and similar technologies, such as tracking pixels, which are set when you visit the site:
- Essential: to keep your cart, account and checkout working.
- Analytics (Google Analytics): to understand how visitors find and use our website.
- Advertising (Google Ads, Meta Pixel and Conversions API): to measure our advertising and show our ads to people who have visited our site. Some event information, such as a purchase and its value, may be sent from our systems directly to Meta.
- Email: our newsletters record whether an email is opened and which links are clicked.
These tools may collect your device and browser type, IP address, approximate location, pages visited and actions taken on our site. We configure our analytics to remove email addresses from the data it receives.
You can block or delete cookies in your browser settings, though parts of the store, such as your cart, may then not work. You can also opt out of Google Analytics with Google's browser opt-out add-on, manage Google ad personalisation in My Ad Center, and manage Meta ad preferences in your Facebook or Instagram settings.
Security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within a reasonable time.
Complaints
If you have a privacy concern, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact us
Casa de Vinos Pty Ltd, 283 Coventry Street, South Melbourne VIC 3205
sales@casadevinos.com.au · (03) 9681 8006
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
